FAQs / Enquiry about an energy company?

What should I do if I have an enquiry about an energy company?

If you have a complaint or enquiry about an energy supplier or network operator you should contact that company directly in the first instance. When you contact them, explain the issue and ask them to resolve it. You can make a complaint by email, in writing or on the phone.
All companies are required through strict complaints handling standards to deal proactively with complaints from micro business consumers. They all have complaints procedures detailing how they do this.
The energy company should respond and try to resolve your complaint. You then need to decide whether you think their response is reasonable and will solve the problem you have. If it doesn’t, tell them.

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