FAQs

Please review our FAQs below. Please use the Search Box to find specific information or contact Energy4 by Email or Telephone for further questions

 

FAQ (73)

What is VAT and Climate Change Levy?

What is VAT and Climate Change Levy? CCL will be shown separately on your bill, is subject to VAT and cannot be reclaimed from HMRC.The Climate Change Levy (CCL) was introduced in 2001 and is a government tax on businesses

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Is your supply exempt?

Is your supply exempt? Any supply from renewable sources is automatically exempt from CCL, as is domestic or charitable non-business use. If your organisation is defined as an energy intensive user or a horticulture user, the supply may also qualify

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What Is The Deemed Rates Contract?

What Is The Deemed Rates Contract? Deemed or also known as out of contract rates are considered the worst in the industry,  often they apply to businesses that are new or that have terminated a contract and have not switched

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What Is The 28 Day Contract?

What Is The 28 Day Contract? Businesses that don’t or have not done a comparison of energy prices since market deregulation in the 1990’s often find themselves locked in to a 28 day supply contract.  The prices for energy in

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What is a 100kW half hourly supply?

What is a 100kW half hourly supply? Half hourly meters are for those companies that are energy intensive and their average peak for electricity demand is higher than 100kWh over a three month period for the year previous. Two simple

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What criteria businesses need to meet to be levied at 5 percent VAT?

What criteria businesses need to meet to be levied at 5 percent VAT? To qualify for VAT exemption the site has to be either: •         For domestic use •         A building, or part of a building, which consists of a

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What you need to know when moving into a new property?

What you need to know when moving into a new property? If you have recently moved into a property, then your electricity and gas suppliers will be the same as the previous tenants.  It’s important you do this shortly after

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What you have to do for the switching process?

What you have to do for the switching process? Energy4 do most of the work in regards to the switching process but you need to send a letter of termination to your existing supplier in order to avoid being rolled over

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Can my supplier object to me switching energy suppliers?

Can my supplier object to me switching energy suppliers? NO If you give sufficient notice according to your energy supplier’s rules then there is very little likelihood of an objection, however,  your suppliers could object if you have outstanding debts

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What makes your services different from others?

What makes your services different from others? Unlike other cost reduction companies, Energy4 is registered and regulated by 15 ENERGY SUPPLIERS – perhaps one of the biggest portfolios in the UK. We are able to identify from the sheer number of

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Renewal Letter Window

Renewal Letter Window Be aware of the renewal letter window period for termination (For example: “if you wish to terminate your electricity or gas contract you must contact us in writing no sooner than 120 days and no later than

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What is a rollover contract?

What is a rollover contract? A business energy contract is a legal agreement between two or more parties. A rollover contract is signed at the beginning of your business energy contract and should be read carefully before signing. It details

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Renewing your energy contract may cost you more

Renewing your energy contract may cost you more. Yes, In our experience energy suppliers try to renew contracts at prices which are typically around 25-30% more than the market rate. This is why our services are so important to helping your

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Court summons for a disputed utility bill?

Court summons for a disputed utility bill, how can Energy4 help? Yes, Depending on how far the process has progressed we might be able to intervene to ensure all the correct procedures have been followed. Because the energy supplier will have

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Energy suppliers are demanding large payments for back dated usage

Energy suppliers are demanding large payments for back dated usage, can Energy4 help? Yes, we can and we are very experienced in analysing and managing this type of situation, often to a favorable resolution for our clients Sometimes energy suppliers make

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Energy supplier broker wants a verbal contract over the phone. What should I do?

Energy supplier broker wants a verbal contract over the phone! What should I do? No, We strongly advise never to confirm anything verbally over the phone with any supplier / energy broker. In our experience this only benefits the supplier and often

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Energy supplier confirms I am on the best tariff for my usage

Energy supplier confirms I am on the best tariff for my usage! how can I be sure? DO NOT take tariff information from only one supplier, It may the best tariff that your current supplier can offer, but not necessarily the best on

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What if my business has bad credit history?

What if my business has bad credit history? Energy suppliers are take credit issues very seriously with their customers. There are number of solutions that Energy4 can look at and see what Energy4 can do to help you move to another

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Can I Change My Supplier?

Can I Change My Supplier? Yes, ALL businesses are free to choose ANY energy utility supplier that operates within the UK based on your locality Specific Green Energy suppliers and Local CHP suppliers can ONLY supply to local customers  However, business

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Can you source Renewable Energy suppliers?

Can you source Renewable Energy suppliers? YES. Energy4 have a selection of suppliers to cater for your needs depending on your locality

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Choose Energy4 rather than doing it myself

Choose Energy4 rather than doing it myself With our buying power and knowledge through our consultants . What we do depending on the number of suppliers you use and the size of your business the process of analysing, reviewing and

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Do Energy Prices Vary?

Do Energy Prices Vary? YES, The wholesale price of gas and electricity is not easily predictable and continually fluctuates influenced by world events and the supply and demand of the world’s producers and consumers Fluctuating wholesale prices mean that the price

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Do you work with preferred energy suppliers?

Do you work with preferred energy suppliers? NO. Energy4 DOES NOT work with preferred energy suppliers. Energy4, is a TPI (Third Party Intermediate), Not a sales consultant or sales contractor working on-behalf or for a specific energy supplier Energy4 provides an non bias service that

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Does it matter that I have different suppliers for gas and electricity

Does it matter that I have different suppliers for gas and electricity NO, businesses can have ANY supplier they prefer based on cost, tariff, personal preference and locality. Businesses NO LONGER need to acquire both gas and electricity from ONE supplier Energy4 will

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How can I get a quote?

How can I get a quote? Contact us, If you have your recent energy bill or a renewal letter handy we can quote immediately by phone, this will be based on our comparison of the cheapest prices with energy suppliers.   Our

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How long does it take to change suppliers to a new one?

How long does it take to change suppliers to a new one? Each supplier has different termination requirements – Please review your Terms and Conditions for cancellation contracts – Please pay all outstanding debts – Some suppliers demand both a

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How often are the prices updated?

How often are the prices updated? This can depend on the supplier and the market. We are notified directly by suppliers when their prices change. These are then immediately input into our pricing matrix to make sure that the prices

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How will I be able to tell that the price comparison will be the best deal?

How will I be able to tell that the price comparison will be the best deal? Our company is 100% independent, we do not favour one energy company over another, and we work with all the energy companies. We also

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How will my business benefit from your services?

How will my business benefit from your services? Energy4 analyse all your energy usage and with 15+ ENERGY SUPPLIERS we are registered with help you find the best one for your business needs

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I do not have enough time to review my energy contracts?

I do not have enough time to review my energy contracts? Energy4 can assist you with this, if you do not have the time to review your optopms Because we simplify the process as much as possible we only need a

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Is a new supply meter required?

Is a new supply meter required? NO. Just as with residential customers, if a company changes to a new supplier, nothing changes other than the price that is paid for the gas or electricity flowing through the meter. The paperwork,

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Selecting a supplier by signature or verbal contract?

Selecting a supplier by signature or verbal contract? Energy4 offer a number of suppliers, who will accept contracts signed. We use a well established verbal system as well as written contracts which are legally binding

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What is an MPAN?

What is an MPAN? Your MPAN is the unique identifying number of the Electricity meter at your property. Meter Point Administration Number, also known as MPAN, Supply Number or S-Number, is a 21-digit reference

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What is an MPR?

What is an MPR? Your MPRN (Meter Point Reference Number) is the unique identifying number of the Gas meter at your property. It is usually a 6 to 10 digit number, sometimes referred to as an “M” number, and can

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What is FIT?

What is FIT? Feed-In Tariffs were introduced on 1 April 2010 and replaced UK government grants as the main financial incentive to encourage uptake of renewable electricity-generating technologies. Most domestic technologies qualify for the scheme, including: solar electricity (PV) (roof

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What is KVA?

What is KVA? KVA which stands for kilo Volt Amps, is used to refer to the measure of power in a transformer. It is as a result of the product of voltage and power. The kilo Volt Amps is mainly

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What is RO?

What is RO? The RO came into effect in 2002 in England and Wales, and Scotland, followed by Northern Ireland in 2005. It places an obligation on UK electricity suppliers to source an increasing proportion of the electricity they supply from

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What rates can I expect to be available to me?

What rates can I expect to be available to me? Most of the energy suppliers require a minimum credit rating for your business therefore, with a good credit score you have the best chance of getting the best prices. Some

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What type of contract do I have and when does it expire?

What type of contract do I have and when does it expire? If you are unsure of your contract status, you can find out from your supplier by asking them to check your end date, or you could instruct us

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Why are your services free?

Why are your services free? Energy 4 receives introductory fees from the winning energy supplier when tendering your energy. This means we are completely INDEPENDENT and best placed to help you reduce costs and make efficiencies.  We work for our

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I already have an energy broker

I already have an energy broker, so why do I need Energy4? Energy brokers and Energy consultants are not all the same and operate in different ways. Some work indirectly for energy suppliers (so the same energy supplier is always

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Why is it necessary to give Notice of Termination before my current contract comes to an end?

Why is it necessary to give Notice of Termination before my current contract comes to an end? It is the term used by the energy industry to describe giving notice that you do not want to be automatically renewed at

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Why is it best to choose your services rather than doing it myself?

Why is it best to choose Energy4 services rather than doing it myself? With our buying power and knowledge through our consultants . What we do depending on the number of suppliers you use and the size of your business

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I run a large business, how much of my time will this take to do?

I run a large business, how much of my time will this take to do? Energy4 simplifies the process as much as possible we only need a minimal amount of time from you or the person who deals with this

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My business energy supplier / energy broker wants me to agree a verbal contract over the phone. What should I do?

My business energy supplier / energy broker wants me to agree a verbal contract over the phone. What should I do? We strongly advise never to confirm anything verbally over the phone with any supplier / energy broker. In our

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My business energy supplier confirms I’m on the best tariff for my usage how can I be sure?

My business energy supplier confirms I’m on the best tariff for my usage how can I be sure? It may the best tariff that your current supplier can offer, but not necessarily the best on the market to meet your

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My energy supplier is demanding a large payment for back dated usage which I don’t understand, can you help?

My energy supplier is demanding a large payment for back dated usage which I don’t understand, can you help? Yes, Energy4 can and we are very experienced in analysing and managing this type of situation, often to a favourable resolution

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My business has received a court summons for a disputed utility bill, how can you help?

My business has received a court summons for a disputed utility bill, how can you help? utility bill, how can you help? Depending on how far the process has progressed we might be able to intervene to ensure all the

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Renewed my contract but I think I may be paying higher prices

I’ve just renewed my contract but I think I may be paying higher prices. Can you still help? In Energy4’s experience energy suppliers try to renew contracts at prices which are typically around 25-30% more than the market rate. This is

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Can my supplier disconnect me when I issue a Notice of Termination

Can my supplier disconnect me when I issue a Notice of Termination No, you will not be disconnected – it’s just a term used by the energy industry to describe giving notice that you do not want to be automatically

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Give Notice of Termination before my contract ends?

Give Notice of Termination before my contract ends? and Can my supplier disconnect me? No, you will not be disconnected – it’s just a term used by the energy industry to describe giving notice that you do not want to

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What happens during transfer to another energy supplier?

What happens during the Transfer to another energy supplier? On receipt of a customer’s signed contract, the energy supplier will normally write (at some point) to confirm details and enclose the T&Cs. Sometimes this is known as the ‘Welcome Pack`

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Why do I need Energy4

Why do I need Energy4? I already have an energy broker! Energy brokers and Energy consultants are not all the same and operate in different ways. Some work indirectly for energy suppliers (so the same energy supplier is always put

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Switching your energy supplier

Switching your energy supplier If you are a business consumer, switching energy supplier or setting up a new account as soon as you move into new premises can make a big impact on cutting your bills Whatever your business, the

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How to check a Third Party Intermediary

How to check a Third Party Intermediary Some businesses choose to use Third Party Intermediaries (TPIs) to help them compare their current deals with those of other suppliers. If you do decide to use a TPI, ask them: which suppliers

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Making an enquiry or complaint about utility providers

Making an enquiry or complaint about utility providers? 1 First Steps You should contact the energy company directly. The phone number and website will be on your energy bill. 2 Talk to them Explain to the energy company what the

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Complaint about an energy company?

What should I do if I have a complaint or enquiry about an energy company? If you have a complaint or enquiry about an energy supplier or network operator you should contact that company directly in the first instance. When

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Enquiry about an energy company?

What should I do if I have an enquiry about an energy company? If you have a complaint or enquiry about an energy supplier or network operator you should contact that company directly in the first instance. When you contact

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Ombudsman Services Energy and what can they do?

Ombudsman Services Energy and what can they do? Ombudsman Services: Energy (OSE) is the free independent scheme set up to investigate complaints from micro business consumers that the energy company cannot resolve (after eight weeks or deadlock). OS:E can require

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Who can answer my questions about gas and electricity?

Who can answer my questions about gas and electricity? Citizens Advice consumer service is the government funded service offering advice and information by telephone and online on a range of consumer issues, including gas and electricity. As well as being

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Who can give me advice about my complaint about gas and electricity?

Who can give me advice about my complaint about gas and electricity? Citizens Advice consumer service is the government funded service offering advice and information by telephone and online on a range of consumer issues, including gas and electricity. As

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Specialist help – Citizens Advice Bureau

Citizens Advice consumer service will refer all consumers it identifies as being vulnerable or potentially vulnerable, threatened with disconnection, or who have been disconnected, to the extra help unit in Consumer Futures. You can get further information about Consumer Futures

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Ofgems role in complaints and enquiries?

Ofgems role in complaints and enquiries? Ofgem’s don’t have a direct role in dealing with individual disputes between customers and energy suppliers. Ofgem collectS information from a range of sources as part of our market monitoring activity, and keep markets under

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Do micro business contracts differ from other business contracts?

Do micro business contracts differ from other business contracts? So that the smallest firms know when they can compare the market, we require suppliers to put the end date and notice period on all bills for fixed term contracts. We

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What information do companies need to prove it is a micro business?

What information do companies need to prove it is a micro business? If your supplier does not have the full information about your business you may be asked for information on the number of employees (full-time equivalent), the turnover and energy consumption. Your

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Supplier does not think my business qualifies for micro business status

Supplier does not think my business qualifies for micro business status, what can I do? In the first instance you should approach your supplier with the supporting evidence that you do qualify. Your evidence should include number of employees and annual turnover or

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Complaint letter if energy supplier overcharges

Complaint letter if energy supplier overcharges   [Your address] [Energy provider] To [the Complaints Manager] Account Number: [Details] I write in connection with the above account. On [date] I received a bill for energy usage between [start date] and [end

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My contract has been rolled over without my consent

My contract has been rolled over without my consent. Why is this? If you failed to tell your supplier of your intention to end a contract before the notice period, it is possible your supplier has rolled you over onto

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What should I look out for when entering into new contracts?

What should I look out for when entering into new contracts? You should: consider what energy contract is suitable for your business needs, shop around and compare suppliers’ offers. Read the section on switching for advice on how to do

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What is a deemed contract?

What is a deemed contract? A deemed contract is normally in place when any type of customer moves into new premises and starts to consume gas, electricity, or both, without agreeing a contract with a supplier. A deemed contract may

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Generating renewable energy

Generating renewable energy The Feed-in-Tariff (FIT) scheme is an environmental programme introduced by the government to promote widespread uptake of a range of small-scale renewable and low-carbon electricity generation technologies. It is available through licensed electricity suppliers, requiring some of

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What are Third Party Intermediaries?

What are Third Party Intermediaries (TPI)? ANSWER 1: TPIs are organisations or individuals that give energy related advice or help you to procure energy or manage your energy needs. They act as an interface between consumers and energy suppliers and

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Annual Bill

The amount that a customer would have to pay for gas, electricity or both over one whole year

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