Privacy policy

Thank you for visiting our web site . Please read this privacy policy before using the site or submitting any personal information, as by using the site, you consent to our retaining your information under the terms of this privacy policy

For “ENERGY4” website, this privacy policy sets out how we use, protect, preserve and secure the privacy of both yourself and your business information and data collected at this website that is collected lawfully and in accordance with the Data Protection Act 1998. Unless we are required by law to do so, we will not otherwise disclose your information without your consent

If you do not agree to our processing of your data in the manner outlined below, please do not submit any personal data to us

This privacy policy forms part of terms and conditions. Once you have provided your personal details on this website you will be deemed to have read and accepted this privacy policy is committed to protecting your privacy. We use the information that we collect about you to process your switch and to inform you about other services we provide

The website, is operated by ENERGY4, VAT No. GB153894283, Company No 08360090 registered in the UK having its registered office at 694 Yarm Road, Eaglescliffe, Stockton-On-Tees, TS160RN (‘’); complies with all applicable UK Data Protection legislation currently in force in relation to its treatment of personal information.

As per the TERMS AND CONDITIONS of this website, the reference of “Energy 4”

This privacy statement sets out the policy in relation to how any personal information collected from you through your use of this site is used

What we require from you

To process an enquiry or application and to fulfil any contractual obligations we have to you the customer and your business, we will need to collect; Company name, Contact Name, Job Title within your business, contact information such as Telephone Number, Email Address and Postal Address and post code, preferences and interests you the customer are looking for

You consent to us using the information provided by you in order to facilitate the sales process on your behalf and in accordance with the terms of this Privacy Policy

What we do with the information we gather

This information is collected in order to facilitate the sales process, we require this information to understand your needs and provide you with a better service for reasons which include;

  • Internal record keeping
  • Improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

“” may change this policy from time to time by updating this page. You are encouraged to review the privacy policy and should check this page from time to time to ensure that you are happy with any changes and make sure that you understand how any personal information you provide will be used.  These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below: We reserve the right to make changes to this policy. Any changes to this policy will be posted


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on-line

Information commissioner’s office (ICO)

“” website, “ENERGY 4” is registered with the Information commissioner’s office (ICO) (ZA019665)

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to the address shown on our contact page. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect


“”  aims to make the website accessible and usable by people of all abilities and disabilities, including those with visual, hearing, cognitive or motor impairments

Many people use assistive technologies to allow them to adjust their experience of a website to make it easier for them to use.  For example, they might view a website in easier-to-read colours with larger fonts, they may choose to experience content as spoken text, or they may navigate around a site using the keyboard only.  As these assistive technologies become more available and sophisticated, we want to ensure that our website continues to work well with them to deliver a good experience for all our users.  We are actively working to increase the accessibility and usability of our website and in doing so we adhere too many of the available standards and guidelines

Our web designers and developers, use a range of methods and processes to ensure that our website is accessible to all users.  For example, all images and hypertext links should include an alternative text description and tables should not be used to define the layout of the site.  The site has been built using code compliant with W3C standards for HTML and CSS.  The site displays correctly in current browsers and using standards-compliant HTML/CSS code means any future browsers will also display it correctly.  However, whilst we strive to adhere to the accepted guidelines and standards for accessibility and usability, it may not always be possible to do so in all areas of the website.  Furthermore, there may be visual differences when using different browsers and users with different devices will experience the website in different ways

If you have any questions regarding the accessibility or usability of our website, please contact us through the contact page

How we use cookies

To allow you and our customers to continually benefit from our website, you consent to cookies being used in accordance with our policy, which is to monitor visitor patterns using statistics software and visitor usage, altering our website and content appropriately, via the use of cookies

Cookies DO NOT access your computer or any information about you, other than the data you choose to share and you can choose to accept or decline cookies

Current web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you do not consent, you must disable cookies or refrain from using the site

Declining cookies may prevent you from taking full advantage of the website. You can find out more about cookies and how to control them from your browser by visiting use of cookies is described more fully in our cookie policy

Benefits of cookies include the following:

  • Enabling a service to recognise your device so you don’t have to give the same information several times during one task, in a shopping cart for example.
  • Recognising that you may already have given a username and password so you don’t need to do it for every web page requested. E.g. If you have logged into the website.
  • Measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast. We use Google Analytics for this task.
  • YouTube uses cookies to track the usage of its movies etc.

Where did Cookies come from?

Cookies for the internet were originally developed in 1995 by the Netscape Communications Corporation. The word ‘cookie’ comes from ‘magic cookie,’ a term in programming languages for a piece of information shared between co-operating pieces of software. The choice of the word cookie appears to come from the American tradition of giving and sharing edible cookies

What is the purpose of cookies?

Cookies make the interaction between users and web sites faster and easier. Without cookies, it would be very difficult for a web site to allow a visitor to fill up a shopping cart or to remember the user’s preferences or registration details for a future visit

Web sites use cookies mainly because they save time and make the browsing experience more efficient and enjoyable. Web sites often use cookies for the purposes of collecting demographic information about their users. This information includes which pages the visitor goes to, how long they stayed there, etc.,

Cookies are also used to enable ecommerce web sites to monitor their users’ web surfing habits and profile them for marketing purposes (for example, to find out which products or services they are interested in and send them targeted advertisements). This is especially popular in the USA and is also part of the programming of many of the popular Social Media websites such as Facebook

Are there different types of cookies?

Cookies come in different flavours:

1.       Session, or transient cookies

These are cookies that are stored in the computer’s memory only during a user’s browsing session and are automatically deleted from the user’s computer when the browser is closed. These cookies usually store a session ID that is not personally identifiable to users, allowing the user to move from page to page without having to log-in repeatedly. They are widely used by commercial web sites (for example, to keep track of items that a buyer has added to a shopping cart). Session cookies are never written on the hard drive and they do not collect any information from the user’s computer. Session cookies expire at the end of the user’s browser session and can also become no longer accessible after the session has been inactive for a specified length of time, usually between 15 and 20 minutes

2.       Permanent, persistent, or stored cookies

Cookies that are stored on the user’s computer and are not deleted when the browser is closed. Permanent cookies can retain user preferences for a particular web site, allowing those preferences to be used in future browsing sessions. Permanent cookies can be used to identify individual users, so they may be used by web sites to analyse users’ surfing behaviour within the web site. These cookies can also be used to provide information about numbers of visitors, the average time spent on a particular page and generally the performance of the web site. They are usually configured to keep track of users for a prolonged period of time, in some cases many years into the future

3.       Adobe Flash

If you have Adobe Flash installed on your computer (most computers do), small files may be stored on your computer by websites that contain Flash media, such as video clips. These files are known as Local Shared Objects (LSOs) or Flash cookies. They can be used for the same purposes as regular cookies. Flash cookies can also back up the data that is stored in a regular cookie. When you delete cookies using your browser controls, your Flash cookies are not affected. So a website that served a cookie to you may recognise you on your next visit if it backed up its now-deleted cookie data to a Flash cookie. You can control Flash cookies. Adobe’s website offers tools to control Flash cookies on your computer and users of the Firefox browser can also get an add-on to detect and delete Flash cookies

4.       Flash Cookies

If you would like to see what Flash cookies are installed on your computer then visit the Adobe website and you will see the actual list of websites that have used this technology to store your information. From here you can delete any and all of them with one click, should you wish to. Click this link to go there now. Bear in mind that we do not control the content of this external website

5.       Other cookies

As there are so many different browsers available for us to use to visit Internet websites we felt it was important to give you the opportunity to delete an and all cookies from your computer. If you visit you can learn how to delete them from your particular browser. Bear in mind that we do not control the content of this external website

Deleting cookies

Are cookies dangerous?

No. Cookies are small pieces of text. They are not computer programs, and they can’t be executed as code. Also, they cannot be used to disseminate viruses, and modern versions of Microsoft Internet Explorer, Firefox, Chrome and other browsers allow users to set their own limitations to the number of cookies saved on their hard drives

Can cookies threaten users’ privacy?

Cookies are stored on the computer’s hard drive. They cannot access the hard drive – so a cookie can’t read other information saved on the hard drive, or get a user’s e-mail address etc. They only contain and transfer to the server as much information as the users themselves have disclosed to a certain web site

A server cannot set a cookie for a domain that it is not a member of. In spite of this, users quite often find in their computer files cookies from web sites that they have never visited. These cookies are usually set by companies that sell internet advertising on behalf of other web sites. Therefore it may be possible that users’ information is passed to third party web sites without the users’ knowledge or consent, such as information on surfing habits. This is the most common reason for people rejecting or fearing cookies


Do please be assured that any cookies we allow to be used on this website that are in our control will never be used to encourage advertising to you in particular

We agree with the legislation that is in force created to protect user privacy but also feel that our website should function properly for you and for us. We shall of course keep a close watch on this issue on your behalf. If you have any questions about this website and its use of cookies please contact our provider

Cookies used on this site

To make full use of the Auditel website, your browser needs to accept cookies

Our cookies don’t store sensitive information such as your name or address. However, if you’d prefer to restrict, block or delete cookies from our website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences. We also have a ‘Manage your cookies’ section below

Here’s a list of the main cookies we use, and what we use them for


A WordPress (content management for our website) cookie that checks to see if you are logged into the site. This cookie is only actively used by site editors and administrators

_utma, _utmb, _utmc and _utmz

Google Analytics: stores each user’s amount of visits, and the time of the first visit, the previous visit, and the current visit

Managing cookies

You don’t need to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set

If you wish to restrict or block cookies you can do this through your browser settings, the Help function in your browser should tell you how. Alternatively, you may wish to visit, which contains comprehensive information on how to do this on a wide variety of desktop browsers

Useful websites

 Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes

Commitment to Data Security 
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings

Collection of Information 
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfil you specific request. This information is only used to fulfil your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists

What personal information do we collect?

In order to process an energy switch, we collect your name, address and may collect payment details and other details to process the switch. We also collect your email address and phone number

These details allow and your new supplier to contact you about the switch and any other information which may interest you

If you abandon your switch, we may email or call you to give you the opportunity to compare again and/or to provide feedback on our switching process

You can opt-out of receiving information from us whenever you input personal data, or by sending an

How do we use your personal information?

If you have requested to switch suppliers, we will use your personal information to process that switch. This will include passing your information to the new supplier may disclose and use personal information collected about you within its own organisation (including its representatives) for the purpose of internal business administration, analysis and marketing may also disclose personal information collected about you to third parties, for the purposes of completing any transaction you are undertaking with us, for providing any goods or services to you or for the purposes of associated administration or obtaining professional advice

If you enter a contest or another promotion, we will use the data so that we can administer the contest and notify winners

If you have requested to be kept informed of services that we offer, we will contact you with these details

If during your visit to one of our insurance or energy calculators, you elected to continue by accepting the terms of our Privacy Policy, we may pass the details you submitted to our quote engine on to one of our representatives

By indicating that you have read and understood this Privacy Policy, you are agreeing to allow to pass on your personal data to the relevant supplier

If you provide us with your information through this website, for instance by filling in one of the forms requesting us to compare insurance quotes, we shall use your information as set out in this privacy policy and in the notices we provide when you submit your information

By submitting your personal information, you consent to our use of the information as set out in this privacy policy and such notices

In particular, we may need to collect your sensitive personal information to allow us to provide you with quotes, for instance information relating to criminal convictions or to your health. You consent to our use of such information for the purposes set out below

If you give us your personal information, we will use it to provide you with the quote comparison information you request

When completing a car or home insurance comparison, may use the information you supply to contact you by phone, email, SMS or otherwise about products and services which may be of interest to you. Such services could include our newsletter, exclusive offers or renewal reminders

If you are not happy for your data to be used in this way, you can unsubscribe by: Click on the ‘unsubscribe’ link provided on each marketing email we send to you, or email and ask to unsubscribe from future marketing materials

Please remember that by opting out, we will not be able to contact you about products or services that may benefit you. After processing a quote, we may send you a summary of the prices received by either email or SMS. This is part of our automated service and is a condition of use of our website

If necessary the supplier might contact you to discuss your insurance or energy quotes. Without clicking ‘Continue’, ‘Find Suppliers’ or ‘Compare Quotes’ you will be unable to complete the car insurance or energy quotation process

If you request an Insurance quote comparison through our website, we will forward the personal information you submit to selected insurers, insurance brokers and other related third parties to enable us to obtain a quote for you

The insurers may use your personal information for their own purposes, which may include contacting you by mail, telephone or email, and any use by these insurers will be subject to the insurer’s own terms and conditions and/or privacy policies

We cannot provide a quote comparison to you unless we are able to share your personal information in this way

In the event that none of the companies we forward your information to are able to provide an online quotation, we may pass on your contact details to a small number of companies who may be able to provide an offline quotation according to your circumstances

Also, we may share your personal information with other selected third parties that may contact you directly about their products or services. We shall give you an opportunity to choose not to share your information with such selected parties before you submit your personal information

If while comparing loans with us you provide us with your phone number, name, address and postcode, we may pass these details – and the information you have submitted on the site – on to one of our loans brokers

By entering this information you are agreeing for us to pass your personal data to our loans brokers and for them to contact you by phone or email to discuss your requirements

They will only contact you in relation to this enquiry for a limited time after you have used our service. They will not use your details for any other purpose

If during your visit to our business energy service, you elected to continue by accepting the terms of our Privacy Policy, we may pass the details you submitted into our web form onto one of our representatives

By indicating you have read and understood this Privacy Policy you are agreeing for us to pass your personal data to one of these representatives and for them to contact you by phone or email to discuss your requirements and provide business energy quotations

Without clicking ‘continue’ you will be unable to complete the business energy web form process

The representatives will only contact you in relation to this enquiry for a limited time after you have used our service. They will not use your details for any other purpose

If during your visit to the energy calculator you opted in for our marketing and told us the month of your home insurance renewal you will be called by one of our representatives in order to help you with your home insurance enquiry

We monitor traffic patterns and site usage. Under the Data Protection Act 1998 we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access

For these purposes we may send your information internationally, including to countries outside the European Economic Association. Other countries offer differing levels of protection for personal information, not all of which will be as high as the levels of protection offered in the UK

Accessing personal data

You can contact us to ask whether we are keeping personal data about you, by sending an email to Upon request, we will provide you with a readable copy of data which we hold about you. If you ask us to delete, correct or amend that personal data we will do so within a reasonable time

If you have any queries relating to your personal data please contact us at:

Data Protection Officer, ,694 Yarm Road, Eaglescliffe, Stockton-On-Tees, TS160RN(“”).

Alternatively, you can call us on +44 (0)1642 888814  OR +44 (0)1642 888816

Your consent

By disclosing your personal information to or the motor and home insurance comparison service , you consent to the collection, storage and processing of your personal information in the manner set out in this Privacy Policy

Use of cookies and third-party advertising technology

1.How does use cookies for advertising?

a) Non-personalised online banner advertising

We use third-party advertising technology to serve ads when you visit our website and sites upon which we advertise. This technology uses information about your visits to this website and the sites upon which we advertise to serve our ads to you.

In the course of serving our advertisements to you, a unique third-party cookie may be placed or recognized on your browser. In addition, we use web beacons, provided by our third-party ad server, to help manage and optimise our online advertising

Our third-party ad server is performing its functions on our behalf or on behalf of our agent, and we may, directly or indirectly, instruct such ad server to enable other service providers to receive information about our site related to our online advertising

To learn more about our third-party ad-serving partner, cookies, and how to “opt-out” please email:

b) Personalised gas & electricity results advertisements

Part of this activity includes personalised retargeting display advertisements, which use information collected from your visit to to make them more relevant to you. They also provide you with an easy way to revisit the results you saw during your comparison

We understand privacy is very important to our customers, and want to reassure you that we do not share personally identifiable information with 3rd parties while providing this service

If you wish to opt-out of receiving these personalised adverts, please email

 c) Further information/questions relating to online advertising?

The IAB (Internet Advertising Bureau) has put together a great resource for information on behavioural advertising: how it works, further information about cookies, and steps you can take to protect your privacy on the internet. To learn more,

You can also contact us directly with queries relating to online advertising by sending an email to

2. How does  use cookies? collects information about your preferences in relation to this site by analysing site traffic, which includes the use of cookies

A cookie is text file which is stored on your computer and is sent by a web server to a web browser, which enables the server to collect information back from the browser. This enables us to identify if you have visited before

We use cookies to help us analyse traffic on our site and customer behaviour. Cookies may also be used by our partners to understand marketing and traffic patterns

During the course of any visit to, the pages you see, along with a cookie, are downloaded to your computer. Any information that is supplied by cookies can help us to provide you with a better service and assists us in analysing the profile of our visitors

Most web browsers automatically accept cookies, but normally you can alter your browser settings to prevent automatic acceptance, if you prefer. If you opt not to receive our cookies, we cannot guarantee that your experience with our website will be as quick or responsive as if you do receive cookies

We do not store passwords or any other information about a visitor in a cookie that could identify them, their location, their preferences or their financial activity

3. How to find and control your cookies

If you’re using Internet Explorer 6.0 or 7.0 :

1. Choose Tools, then

2. Internet Options

3. Click the Privacy tab

4. Click on the ‘Advanced’ button

5. Check the ‘Override automatic cookie handing’ box and select Accept, Block or Prompt for action as appropriate.

If you’re using Mozilla Firefox :

1. Choose Tools, then

2. Options…

3. Privacy

4. Cookies

5. Set your options as required

If you’re using Opera 8+ :

1. Choose Tools, then

2. Preferences

3. Advanced

4. Select Cookies

5. Select your settings using the available options

If you’re using Safari :

1. Choose Safari, then

2. Preferences

3. Security

4. Select options by Accept Cookies as required.

4. How do you know which of the sites you’ve visited use cookies?

If you’re using Internet Explorer :

1. Choose Tools, then

2. Internet Options

3. Click the General tab

4. Click Settings

5. View Files.

If you’re using Mozilla Firefox :

1. Choose Tools, then

2. Options…

3. Privacy

4. Cookies

5. Click the Show Cookies button.

If you’re using Opera 8+ :

1 Choose Tools, then

2. Advanced

3. Click Cookies.

If you’re using Safari :

1. Choose Safari, then

2. Preferences

3. Security

4. Click Show Cookies button.

5. How to see your cookie code

Just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie

Rights are reserved to amend or modify the privacy statement at any time and in response to changes in applicable data protection and privacy legislation

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